Change of mind

Not quite right? If you've changed your mind, you can return eligible pieces within 14 days of receiving your order for an exchange or store credit (we don't offer change-of-mind refunds).

To be eligible, your piece needs to be:

• Unworn, unaltered and in its original condition

• Returned with all original packaging and any certificates or accessories it came with

Email info@danicamoorcroft.com with your order number within the 14-day window to request a return authorisation. Once we've got your authorisation, we'll send you the studio return address.

Every returned piece is inspected before an exchange or credit is approved. If it shows signs of wear, damage or alteration, or is missing its original packaging, we'll send it back to you and won't be able to offer a credit or exchange.

Return postage is at your cost, and we'd recommend sending it back tracked with signature on delivery, the piece is your responsibility until it's signed for at our studio. Original shipping costs aren't refundable, and for international orders, any duties paid aren't refundable either.

Approved exchanges or store credit are processed within 7 business days of us receiving and inspecting your return.

The following aren't eligible for change-of-mind returns:

• Earrings (for hygiene reasons)

• Bespoke or custom commissions

• Items purchased on sale or at a reduced price

If you bought your piece in person at a market, the same terms apply, just hang on to your receipt (we're happy to email you one at the time of purchase if you'd like).

Faulty or damaged pieces

All of our items are handcrafted and your jewellery piece may vary slightly from the ones pictured. We take every care to make sure our jewellery is of the highest quality. However, ifsomething arrives faulty email us at info@danicamoorcroft.com with:

• Your order number

• A description of the issue

• Clear photos of the piece showing the fault

We'll assess it and get back to you with next steps. Where a manufacturing fault is confirmed, we'll repair or replace the piece at no cost to you, and reimburse reasonable return postage, just hang on to your shipping receipt.

Please note this doesn't cover general wear and tear, tarnishing, accidental damage, or damage from not following our care instructions - have a look at our Care Guide for tips on keeping your pieces in good condition.

Repairs

Jewellery gets worn, and sometimes it needs a little love. We offer repairs for a reasonable fee depending on the work involved.

To arrange one, email info@danicamoorcroft.com with:

• Your order number

• A description of the issue

• Clear photos of the area you're concerned about

We'll come back to you with a quote and instructions for sending it in. Repairs usually take 2–4 weeks from when we receive the piece, depending on the work required.